Terms and Conditions

Sound Veterinary Equipment Web Site Terms of Use.
General Use of the Sound Veterinary Equipment web site, means that you accept the following terms of use and the provisions of our Privacy Policy. If you join Sound Veterinary Equipment, you will also be required to agree to other terms and conditions relevant to the provision of our services. Sound Veterinary Equipment may, at any time, change or add to this web site, including these terms of use.

Sound Veterinary Equipment provides the information held on this web site in good faith. Under no circumstances will Sound Veterinary Equipment be liable for the accuracy of information published on this website. Sound Veterinary Equipment has made every effort to ensure that the information on our website is correct at the time of publication. If you wish to purchase from Sound Veterinary Equipment, please do not rely solely on the information in this web site. We recommend that you make specific enquiry concerning the nature of the products and their suitability for your use. Sound Veterinary Equipment will not be liable for damages of any kind, including (but not limited to) compensatory damages, lost profits, lost data, or any form of special, incidental, indirect, consequential or punitive damages of any kind, whether based on breach of contract or negligence or use of this web site.

Third Party Websites:
This website contains links to other websites that are external to Sound Veterinary Equipment. Sound Veterinary Equipment takes reasonable care in selecting other websites, but accepts no responsibility for the accuracy, currency, reliability and correctness of information contained in linked external websites. Links to external websites should not be taken as an endorsement or a recommendation of any third party products or services offered by virtue of any information, material or content linked from or to this site. Links to software contained on this site is provided without warranty of any kind. You accept all risks regarding performance of the software and Sound Veterinary Equipment will not be liable for any consequential, incidental or direct damage suffered as a result of using this software. Use of the freeware and shareware programs are governed by their respective license agreements.

Sound Veterinary Equipment Privacy Policy:
At Sound Veterinary Equipment “personal information” includes Records of clients Records of some client queries. We hold personal information for the following purposes;
– To provide information about our clients required for administrative purposes
– To provide contact details for sending bulletins, newsletters and marketing information.

Sound Veterinary Equipment will give a copy of this policy to anyone who asks for it, and will inform, generally, anyone who enquires;
– What sort of information we hold
– For what purpose we hold it
– How we collect, hold, use and disclose the information.
We do not collect personal information unless it is necessary for one or more of our functions or activities. When we collect personal information, we do so only by lawful and fair means and not in an unreasonably intrusive way.

Use and Disclosure:
We will not use or disclose personal information about an individual for a purpose other than the primary purpose for which it is collected.

Shipping & Returns:
We believe that your on-line purchases should be a pleasant and low risk.
If you have ordered something incorrectly or simply ordered the wrong item, if you return the product in its complete and original packing within 14 days of purchase, unused and in saleable condition – we will offer a credit. If you are unsure of a size, colour or particular option or configuration – order more than you need, you will be invoiced for everything supplied, then return the items that you do not want for credit within 14 days. We are not a freight company and do not want to profit from freight charged. We endeavour to charge the best value freight for each order, taking into consideration your urgency and the value of the goods ordered. If you have special freight requirements (such as a specific carrier, delivery times, access or logistics) please indicate this when you place your order.

Ordering of some stainless steel products may requiring additional approval process, change of mind or unsuitability of products ordered will be accepted back, however all freight charges and a 15% re-stocking fee may be adjusted from the credit value.

If your order is urgent – please indicate when you need items by and we will either contact you if we cannot supply by your requested time or advise the freight costs to meet your requirements. All freight calculations are based on dispatch from our Melbourne warehouse.