Personal data and its handling

1. Personal data is data about an individual who can be identified from that data

Data Collector is a person or entity that collects personal data. Sound Veterinary Equipment is a collector of personal data of our customers. We are required to know who we communicate with in order to conduct business. Communication can be performed via email, telephone, various messengers, virtual meeting solutions, etc.

Data Processor is a person or entity that processes personal data. Sound Vetereinary Equipment is a Data Processor of personal data of our customers. 

Personal data may include name, address, email address, social profile information. However it will not include credit card data.


2. Your rights to access and edit Personal data

As customer of Sound Vetereinary Equipment you have the right to request information about which data is held by us about you.  Please contact us for details.

You can always request to have your personal data updated to keep it up to date. Please contact us to update.

As our customer you have full access to the personal data.


3. Personal data storage

Sound Vetereinary Equipment stores personal information to be access by relevant authorised personnel only, and only when required to perform services as per your instructions. Personal information is held for an unlimited amount of time, securely, distributed amongst relevant authorised personnel, as, due to the nature of business, it may be required in the future to contact you in regards to any relavent change.

Data is stored on-site at Sound Vetereinary Equipment offices and copied (backed up) to a certified cloud storage service.


4. Security and confidentiality

Physical access to Sound Vetereinary Equipment offices is limited to authorised personnel only.

All computers are password protected. Where applicable, computers have the latest anti-virus software installed and operation systems are most up to date.

Networks are protected by intrusion detection and prevention systems, no access to Sound Vetereinary Equipment's internal networks is possible from the outside without authorisation.

All Sound Vetereinary Equipment personnel has confidentiality clause in their contracts.

We have a very low turnover of staff at Sound Vetereinary Equipment, however when someone leaves our company closes their accounts and all relevant passwords are changed.


5. Breaches and notifications

In case our systems get breached, we will immediately notify all parties affected via email, telephone, or other means of communication and inform them on the particulars of the issue and on our intended method to solve it.